The survey identified the most reliable cars of the year
Analysts of consulting company J. D. Power conducted a survey of owners of three year old cars and found the most reliable brand in the world. The winner in 2019 has become the South Korean brand Genesis.
All the experts interviewed for 100 owners of cars of each brand and analyzed the number of problems they faced two years of operation. The complaints are divided into several categories, but take into account everything from the failure of the headlamps and ending with problems connecting smartphone via Bluetooth, and also overrated features driver assistance systems.
According to the survey, the manufacturer of the most reliable cars have become the South Korean brand Genesis: in the two models found 89 complaints per 100 vehicles. In second place was Lexus, which recorded 100 complaints, and third place went to the Buick with a score of 103 complaints. While Genesis is involved in ranking for the first time, according to the rules, the car brand to be sold on the market for at least three years, to participate in the study.
The first position behind the cars, Genesis
On the last places of the ranking there are four manufacturers, which on every machine received an average of two complaints from each owner. Among them: Volvo (185 complaints), Jaguar (186 complaints), Chrysler (214 complaints) and Land Rover with a record 220 complaints per 100 vehicles.
Before that eight years in a row the first place in the ranking of the most reliable three-year car kept Lexus. Last year, he improved his record problems from 106 to 100, but was still pushed into second place brand Genesis. The South Korean brand has already participated in the research of J. D. Power, but only as a new car – in this category he made his debut with a second place, and then twice became the leader.
In addition, the experts noted the improvement in the average for the industry. It decreased by only two points (from 136 to 134 problems), however, according to the organizers, this figure is the best for the last 31 years.